Most Firms Unprepared for Automation Boom
Very few companies are prepared for an expected surge in automation over the next few years, with the use of artificial intelligence (AI) and robotics set to almost double by 2021. A worldwide survey of businesses by Willis Towers Watson (WLTW) found that automation is expected to account for 22% of work in the next three years on average, compared with 12% today and 7% three years ago. However, less than 7% of firms believe their HR functions are fully prepared for the chang